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January 2020

Managing Performance Workshop

January 28 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$250 – $300

Overview We all want to bring out the best in our people. We will show you the best way to do this through creating expectations and providing regular feedback. We will look at what to do when this isn’t enough and the steps you can take to get things back on track. What is in this workshop? Consider the tools for managing performance, including: Setting performance standards and objectives. Ensuring performance standards are met. Conducting performance reviews. Giving and receiving…

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Introduction to Residential Tenancies Act

January 31 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$310 – $330

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for: New housing workers Experienced housing workers that need to know more about the RTA Experienced housing workers or managers who are new to the community sector Managers who need to incorporate RTA…

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February 2020

Introduction to Community Housing

February 5 @ 9:30 am - 3:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This one day course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: Understanding the big housing picture The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community…

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Gaining entry to rented premises

February 11 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$200 – $230

When managing properties, housing workers need to gain entry to the rented premises on occasions. This may be for the purposes of maintenance, to check on reports that the tenant has breached their lease or the Residential Tenancies Act (RTA), or to conduct a routine inspection. Tenants have a right to quiet enjoyment of their premises and the RTA sets out the way an inspection must be notified and conducted. It is important that housing workers know how to do…

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Preparing for VCAT Training

February 18 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$320 – $330

The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT).  This course will give participants the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: Completing Consumer Affairs Notices correctly Correct service of Notices Legal options for dealing with various tenancy issues…

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Management in Rooming Houses

February 28 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$220 – $230

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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March 2020

Handle with Care – Staff Safety and Defusing Situations where Individuals may be Aggressive

March 3 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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Maximising Income – Get off the down escalator and ride the lift to improved performance

March 10 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. This workshop asks two valuable questions: Are we using the most effective means possible to encourage our tenants to engage with us? Are we using the most cost-effective means possible to increase…

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Managing Complex Cases for Housing Workers

March 11 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330

This one day training would be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At the end of the training the participants will: Have a more developed understanding of the factors that contribute to the complexity of cases. Understand the need for a detailed assessment of the individual and the need for clear, specific agreed upon goals between all parties working with the client. Be…

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From Doing to Managing – making the transitio

March 17 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

Overview To be a great Manager you will need to learn a whole lot of new skills and take on many new personas. This workshop is designed to give you some insight and tips for developing these skills in an interactive and supportive environment. What is in this workshop? Understanding the management role Understanding Team Dynamics Motivating your team Your role as a coach Challenging Management Situations What will attendees get out of this workshop? Attendees will gain an introduction…

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