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November 2020

CHIA Vic 2020 AGM

26 November @ 1:30 pm - 3:00 pm
Free

Hoarding and Living in Squalor

30 November @ 10:00 am - 1:00 pm
$250 – $270 15 tickets left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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December 2020

Introduction to Residential Tenancies Act

1 December @ 1:30 pm - 4:30 pm
$250 – $270 3 tickets left

The Residential Tenancies Act (RTA) is the most important legislative framework for the community housing sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This course introduces delegates to the Residential Tenancies Act as it currently stands. It alerts participants to the changes arising from the Residential Tenancies Amendment Act 2018 and gives clarity around the changes in place as a result…

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Having difficult conversations

2 December @ 9:30 am - 12:30 pm
$220 – $250 13 tickets left

Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run high.  Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change.   Made more challenging whilst we are working remotely and social distancing. Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations…

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Mental Health Awareness

2 December @ 11:00 am - 4 December @ 3:00 pm
$300 – $320 2 tickets left

The Mental Health Awareness Course provides information and insight into the following areas of Mental Health. Prevalence and Impact of Mental Health Illness Depression Anxiety Disorders Helping a suicidal person Using SAFE as the model of Intervention Promoting your own Mental Health Responding to the current Covid-19 situation, the Mental Health Awareness Course provides an opportunity for learners to understand steps they can take to protect their own Mental Health. The course lasts for six hours, spread over two days. …

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Complaints Management in Community Housing

3 December @ 9:30 am - 12:30 pm
$250 – $270 10 tickets left

Complaints received by an organisation about the service they provide can be confronting and challenging. However, complaints also provide a valuable opportunity for organisations and workers to identify issues and improve service quality. Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective of the complainant as well as the organisation. The course will cover: Effective complaints management processes Receiving,…

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Establishing and Managing SDA Residencies

7 December @ 9:30 am - 12:00 pm
Free 9 spots left

CHIA Vic is holding a facilitated members’ forum to discuss issues and leading practice in the management of NDIS funded Specialist Disability Accommodation (SDA). Facilitated by MC Two’s Joseph Connellan, the session will be driven by issues raised by members and will be an opportunity for peer learning so come prepared to get involved in the discussion. Please let us know in advance what you would like to cover by contacting Joseph Connellan or Jason Perdriau. Topics will include: Establishing…

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Community Housing Aboriginal Cultural Safety Framework – Cultural Awareness Training

8 December @ 9:30 am - 12:30 pm
$270 15 tickets left

Recently Ministers Wynne and Williams launched the Framework in a virtual member’s meeting where a number of CHO CEOs committed their organisations to work towards having a culturally safe service and workplace. You can view the videos of the CEOs committing to the framework, an Aboriginal tenant and Aboriginal employee talking about the impact of dealing with a culturally-safe organisation, and report consultant Jenny Samms talking about the next steps on our website. Have Your Staff Undertaken Cultural Awareness Training?…

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Why so little social housing? The politics of Australian housing policy

15 December @ 10:00 am - 12:00 pm
$200 – $220

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This workshop provides an understanding of the question ‘Why can’t social housing…

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Understanding the big social housing picture

16 December @ 1:00 pm - 3:00 pm
$250 – $270 23 tickets left

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This short course is about understanding the big picture. Why are housing…

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