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May 2021

Hoarding and Living in Squalor

19 May @ 9:30 am - 1:00 pm
$250 – $270 9 tickets left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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June 2021

Finance Training for Non-Finance Managers

8 June @ 9:30 am - 3:00 pm
$320 – $340 18 tickets left

Managers, leaders and supervisors in not for profit organisations come to the job with a mix of skills and experiences which makes their contribution to the overall success of the organisation significant. Many don’t have an in-depth knowledge of accounting or a head for numbers, yet their individual responsibilities often incorporate budget development and an understanding of how the performance of their department or program impacts on the whole organisation. Learning how to read and understand the figures presented in…

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Customer Service – Making a Difference

10 June @ 10:00 am - 2:30 pm
$250 – $270 18 tickets left

Social housing is a sector where our main customers (our tenants)  can’t always choose their provider and success is not always measured in profits,  However , our customers’ expectations are rising.  Providing excellent customer service is vital to the reputation and overall success of every organisation and the people that work there. This workshop provides delegates with ideas and tools , based on their own job role, that can easily be taken back to the workplace and implemented  immediately,  to…

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Preventing Debt and Recovering Arrears

16 June @ 10:00 am - 1:00 pm
$230 – $250 15 tickets left

As a front line member of staff attempting to collect rent and recover rent arrears, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent. Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness. The workshop…

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Self-Care – Looking after yourself

23 June @ 9:30 am - 12:30 pm
$230 – $250 16 tickets left

Are you stressed at work?  Have incidents at work left you feeling traumatised?  Have you been feeling demotivated, tired, irritable and sometimes past caring?  It could be that you need some self care.  This course will explain how stress from many sources can build up and what you can do about it.  It includes: Defining stress Understanding how stress affects us What is the right amount of stress? Strategies to keep the level of stress within bounds Trauma and how…

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July 2021

CHIA NDIS and Housing – More than SDA

1 July @ 2:00 pm - 4:00 pm
$200 – $230

Housing for the thousands of NDIS participants in Victoria complex and evolving. This seminar proposes concepts and frameworks to assist  NDIS participants, their families, service providers and their communities in understanding the opportunities and challenges embedded in the housing journeys of NDIS participants. It will be delivered by Joseph Connellan, MC Two Pty Ltd, an experienced disability housing policy and program advisor. The topics to be explored in this two-hour seminar include: What  is known about NDIS participants and housing…

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Complaints Management in Community Housing

6 July @ 10:00 am - 12:30 pm
$250 – $270 16 tickets left

Complaints received by an organisation about the service they provide can be confronting and challenging. However, complaints also provide a valuable opportunity for organisations and workers to identify issues and improve service quality. Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective of the complainant as well as the organisation. The course will cover: Effective complaints management processes Receiving,…

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Rental Reforms for Community Housing Organisations

7 July @ 10:00 am - 1:00 pm
$250 – $270 14 tickets left

The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. New rental regulations (Residential Tenancies Regulations 2021) have now been released and, along with the Residential Tenancies Amendment Act 2018, outline the reforms to the RTA that will come into force on 29 March 2021. This course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018, the new rental regulations and how they will…

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Having money conversations with tenants

8 July @ 10:00 am - 1:00 pm
$250 – $270 17 tickets left

Talking about money with tenants is a skill.   According to research, 50% of adults believe that sharing personal money matters is taboo.  When you factor that statistic into the landlord/tenant relationship, it is easy to see why it can be so difficult to encourage tenants to be honest about their finances. Feeling confident to have those difficult money conversations is an essential component of your work as housing practitioners.  The ability to talk about money will enable you to work…

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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

13 July @ 9:30 am - 12:30 pm
$250 – $270 18 tickets left

This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations. The course will cover: Minimising risk Legal Issues Guidelines for Managing Difficult Behaviour Responding to Individuals According to their Different Anger Triggers Communication Skills and Strategies for Defusing Situations where Individuals may be Aggressive Facilitator             The training will be…

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