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February 2021
An introduction to customer journey mapping
Want to understand and improve the experience of being housed by your organisation? Mapping the customer journey is a powerful tool that many UK housing organisations use to understand the tenant experience so they can improve their services. CHIA Vic is running an online training session on Customer Journey Mapping by Richard Walker from the UK’s Housing Quality Network. The session is for housing staff and managers who are keen to take a tenant-centred service approach to service delivery. Richard…
Find out more »March 2021
An Introduction to Project Management
Overview We often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. What is in this workshop? What is Project Management and why? A Project Management Structure Project Management Elements Business Case Organisation…
Find out more »Owners’ Corporation Act
Andrew Boer, Principal and head of Moores Property team will be presenting on Owners’ Corporations and the day-to-day issues that community housing organisations may deal with in regard to tenancy management. The course will cover: The Owners Corporation Act 2006 and why it was enacted Duties and powers of Owners Corporations Dealing with Owners Corporations Impact of Owners Corporation Act on tenants Behavioural issues in subdivided properties Property maintenance in subdivided properties Role of VCAT Who should attend? Tenancy Workers/…
Find out more »Rental Reforms for Community Housing Organisations
The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. New rental regulations (Residential Tenancies Regulations 2021) have now been released and, along with the Residential Tenancies Amendment Act 2018, outline the reforms to the RTA that will come into force on 29 March 2021. This course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018, the new rental regulations and how they will…
Find out more »Rental Reforms for Community Housing Organisations
The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. New rental regulations (Residential Tenancies Regulations 2021) have now been released and, along with the Residential Tenancies Amendment Act 2018, outline the reforms to the RTA that will come into force on 29 March 2021. This course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018, the new rental regulations and how they will…
Find out more »Rental Reforms for Community Housing Organisations
The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. New rental regulations (Residential Tenancies Regulations 2021) have now been released and, along with the Residential Tenancies Amendment Act 2018, outline the reforms to the RTA that will come into force on 29 March 2021. This course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018, the new rental regulations and how they will…
Find out more »Community Housing Aboriginal Cultural Safety Framework
Cultural Awareness Training Recently Ministers Wynne and Williams launched the Framework in a virtual member’s meeting where a number of CHO CEOs committed their organisations to work towards having a culturally safe service and workplace. You can view the videos of the CEOs committing to the framework, an Aboriginal tenant and Aboriginal employee talking about the impact of dealing with a culturally-safe organisation, and report consultant Jenny Samms talking about the next steps on our website. Have Your Staff Undertaken…
Find out more »Rental Reforms for Community Housing Organisations
The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. New rental regulations (Residential Tenancies Regulations 2021) have now been released and, along with the Residential Tenancies Amendment Act 2018, outline the reforms to the RTA that will come into force on 29 March 2021. This course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018, the new rental regulations and how they will…
Find out more »Managing Contested VCAT Disputes
CHIA Vic and Moores have combined to provide an invaluable opportunity for members to workshop challenging legal scenarios with a barrister and lawyer during this Managing Contested VCAT disputes session. Community Housing Organisations are reporting an increase in tenants being represented at VCAT and as a result, complex and costly legal arguments and procedures are arising. This 1.5 hour session, led by Barrister Joel Silver and Lawyer Ellen Turner, has been developed to help community housing workers understand the technical…
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