BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//CHIA Vic - ECPv5.3.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:CHIA Vic
X-ORIGINAL-URL:https://crm.chiavic.com.au
X-WR-CALDESC:Events for CHIA Vic
BEGIN:VTIMEZONE
TZID:Australia/Melbourne
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20210403T160000
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TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20211002T160000
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210225T093000
DTEND;TZID=Australia/Melbourne:20210225T123000
DTSTAMP:20210224T182223
CREATED:20201110T040732Z
LAST-MODIFIED:20210203T043638Z
UID:35984-1614245400-1614256200@crm.chiavic.com.au
SUMMARY:An introduction to customer journey mapping
DESCRIPTION:Want to understand and improve the experience of being housed by your organisation? Mapping the customer journey is a powerful tool that many UK housing organisations use to understand the tenant experience so they can improve their services. \nCHIA Vic is running an online training session on Customer Journey Mapping by Richard Walker from the UK’s Housing Quality Network. The session is for housing staff and managers who are keen to take a tenant-centred service approach to service delivery. Richard successfully developed complaints services and resolved ongoing issues for housing services. \nThis three-hour interactive session will introduce the mapping framework and the insights it can provide\, including examples of how it can be used in the housing sector. \nThe practical session will take you through the development of a map how to use make your services more streamlined\, efficient and effective\, resolve persistent complaints and better target your limited budget. \n 
URL:https://crm.chiavic.com.au/event/an-introduction-to-customer-journey-mapping/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
CATEGORIES:Managers,Online Event
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2020/11/customer-journey.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210302T100000
DTEND;TZID=Australia/Melbourne:20210302T123000
DTSTAMP:20210224T182223
CREATED:20210106T073821Z
LAST-MODIFIED:20210106T073827Z
UID:36384-1614679200-1614688200@crm.chiavic.com.au
SUMMARY:An Introduction to Project Management
DESCRIPTION:Overview \nWe often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. \nWhat is in this workshop? \n\nWhat is Project Management and why?\nA Project Management Structure\nProject Management Elements\nBusiness Case\nOrganisation\nQuality\nPlans\nRisk\nChange\nProgress\nTools and templates to get you started\nAgile v’s waterfall project management\n\nWhat will attendees get out of this workshop? \n  \nAttendees will gain the knowledge and skills to: \n\nUnderstand the importance of project management and when to use it\nUnderstand the components that make up project management\nUse simple tools and templates to help their projects be successful\n\nWho should attend?  \n\nThose with responsibility for all or part of implementing changes into their organisation.\n\n** This course will be run online via Zoom. We will email you a Zoom invite after you have registered. \n\n\n\nQualifications\n·  Member of the Australian Human Resources Institute (MAHRI) \n·  BA (DS) \n·  Certificate IV Training & Assessment \n·  APMG Change Management Practitioner \n·  APMG Agile Project Management Foundation \n \n\n\n\n 
URL:https://crm.chiavic.com.au/event/an-introduction-to-project-management-5/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2021/01/Project-management.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210309T093000
DTEND;TZID=Australia/Melbourne:20210309T110000
DTSTAMP:20210224T182223
CREATED:20210202T062034Z
LAST-MODIFIED:20210202T062125Z
UID:36597-1615282200-1615287600@crm.chiavic.com.au
SUMMARY:Owners’ Corporation Act
DESCRIPTION:Andrew Boer\, Principal and head of Moores Property team will be presenting on Owners’ Corporations and the day-to-day issues that community housing organisations may deal with in regard to tenancy management. \nThe course will cover: \n\nThe Owners Corporation Act 2006 and why it was enacted\nDuties and powers of Owners Corporations\nDealing with Owners Corporations\nImpact of Owners Corporation Act on tenants\nBehavioural issues in subdivided properties\nProperty maintenance in subdivided properties\nRole of VCAT\n\nWho should attend? \n\nTenancy Workers/ Managers/Supervisors/Board Members\,\nPolicy workers\, workers from agencies with delegated authority under State legislation.
URL:https://crm.chiavic.com.au/event/owners-corporation-act-2/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2019/05/Big-housing-picture.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210311T093000
DTEND;TZID=Australia/Melbourne:20210311T123000
DTSTAMP:20210224T182223
CREATED:20210202T044234Z
LAST-MODIFIED:20210202T050400Z
UID:36570-1615455000-1615465800@crm.chiavic.com.au
SUMMARY:Rental Reforms for Community Housing Organisations
DESCRIPTION:The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. \nNew rental regulations (Residential Tenancies Regulations 2021) have now been released and\, along with the Residential Tenancies Amendment Act 2018\, outline the reforms to the RTA that will come into force on 29 March 2021. \nThis course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018\, the new rental regulations and how they will impact on their day-to-day work. \nThe workshop takes a blended learning approach which provides fantastic added value: \n\nJoin the workshop from any device\, laptop\, desktop\, tablet or mobile phone.\nDownloadable materials\nE-learning exercises\nA fully interactive on-line workshop lasting approximately 3 hours with a break\n\nThe workshop would be suitable for: \n\nNew housing workers\nExperienced housing workers\nExperienced housing workers or managers who are new to the community sector\nManagers who need to incorporate RTA procedures into their organisation’s policies and procedures
URL:https://crm.chiavic.com.au/event/rental-reforms-for-community-housing-organisations/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2019/02/RTA-1.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210317T133000
DTEND;TZID=Australia/Melbourne:20210317T163000
DTSTAMP:20210224T182223
CREATED:20210202T052107Z
LAST-MODIFIED:20210202T052202Z
UID:36577-1615987800-1615998600@crm.chiavic.com.au
SUMMARY:Rental Reforms for Community Housing Organisations
DESCRIPTION:The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. \nNew rental regulations (Residential Tenancies Regulations 2021) have now been released and\, along with the Residential Tenancies Amendment Act 2018\, outline the reforms to the RTA that will come into force on 29 March 2021. \nThis course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018\, the new rental regulations and how they will impact on their day-to-day work. \nThe workshop takes a blended learning approach which provides fantastic added value: \n\nJoin the workshop from any device\, laptop\, desktop\, tablet or mobile phone.\nDownloadable materials\nE-learning exercises\nA fully interactive on-line workshop lasting approximately 3 hours with a break\n\nThe workshop would be suitable for: \n\nNew housing workers\nExperienced housing workers\nExperienced housing workers or managers who are new to the community sector\nManagers who need to incorporate RTA procedures into their organisation’s policies and procedures
URL:https://crm.chiavic.com.au/event/rental-reforms-for-community-housing-organisations-2/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2019/02/RTA-1.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210323T093000
DTEND;TZID=Australia/Melbourne:20210323T123000
DTSTAMP:20210224T182223
CREATED:20210202T053021Z
LAST-MODIFIED:20210202T053025Z
UID:36586-1616491800-1616502600@crm.chiavic.com.au
SUMMARY:Rental Reforms for Community Housing Organisations
DESCRIPTION:The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. \nNew rental regulations (Residential Tenancies Regulations 2021) have now been released and\, along with the Residential Tenancies Amendment Act 2018\, outline the reforms to the RTA that will come into force on 29 March 2021. \nThis course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018\, the new rental regulations and how they will impact on their day-to-day work. \nThe workshop takes a blended learning approach which provides fantastic added value: \n\nJoin the workshop from any device\, laptop\, desktop\, tablet or mobile phone.\nDownloadable materials\nE-learning exercises\nA fully interactive on-line workshop lasting approximately 3 hours with a break\n\nThe workshop would be suitable for: \n\nNew housing workers\nExperienced housing workers\nExperienced housing workers or managers who are new to the community sector\nManagers who need to incorporate RTA procedures into their organisation’s policies and procedures
URL:https://crm.chiavic.com.au/event/rental-reforms-for-community-housing-organisations-3/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2019/02/RTA-1.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210325T093000
DTEND;TZID=Australia/Melbourne:20210325T123000
DTSTAMP:20210224T182223
CREATED:20210113T025740Z
LAST-MODIFIED:20210113T025744Z
UID:36451-1616664600-1616675400@crm.chiavic.com.au
SUMMARY:Community Housing Aboriginal Cultural Safety Framework
DESCRIPTION:Cultural Awareness Training \nRecently Ministers Wynne and Williams launched the Framework in a virtual member’s meeting where a number of CHO CEOs committed their organisations to work towards having a culturally safe service and workplace. You can view the videos of the CEOs committing to the framework\, an Aboriginal tenant and Aboriginal employee talking about the impact of dealing with a culturally-safe organisation\, and report consultant Jenny Samms talking about the next steps on our website. \nHave Your Staff Undertaken Cultural Awareness Training? \nCHIA Vic has partnered with the Victorian Aboriginal Community Services Association (VACSAL) to deliver cultural awareness training in the context of the new Community Housing Aboriginal Cultural Safety Framework. \nThis course will give participants an increased understanding of the historical and cultural events that continue to impact on Aboriginal communities and individuals. It will examine the impact of racism and stereotyping and look at ways to break down barriers to working effectively with Aboriginal organisations and individuals. \nWhilst the training does not cover the implementation of the framework\, it will provide participants with a sound base to assist their organisation to begin the process of adopting the framework. \nNote: CHIA Vic can also organise tailored training for those CHOs that want to run a session in-house\, please contact Holly Mullaney for details.
URL:https://crm.chiavic.com.au/event/community-housing-aboriginal-cultural-safety-framework-2/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2020/07/cover-image-1.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210325T093000
DTEND;TZID=Australia/Melbourne:20210325T123000
DTSTAMP:20210224T182223
CREATED:20210202T054036Z
LAST-MODIFIED:20210215T232051Z
UID:36592-1616664600-1616675400@crm.chiavic.com.au
SUMMARY:Rental Reforms for Community Housing Organisations
DESCRIPTION:The Residential Tenancies Act 1997 (RTA) is the most important legislative framework for the community housing sector. \nNew rental regulations (Residential Tenancies Regulations 2021) have now been released and\, along with the Residential Tenancies Amendment Act 2018\, outline the reforms to the RTA that will come into force on 29 March 2021. \nThis course will give tenancy workers an understanding of the changes brought about by the Residential Tenancies Amendment Act 2018\, the new rental regulations and how they will impact on their day-to-day work. \nThe workshop takes a blended learning approach which provides fantastic added value: \n\nJoin the workshop from any device\, laptop\, desktop\, tablet or mobile phone.\nDownloadable materials\nE-learning exercises\nA fully interactive on-line workshop lasting approximately 3 hours with a break\n\nThe workshop would be suitable for: \n\nNew housing workers\nExperienced housing workers\nExperienced housing workers or managers who are new to the community sector\nManagers who need to incorporate RTA procedures into their organisation’s policies and procedures
URL:https://crm.chiavic.com.au/event/rental-reforms-for-community-housing-organisations-4/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2019/02/RTA-1.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20210326T093000
DTEND;TZID=Australia/Melbourne:20210326T110000
DTSTAMP:20210224T182223
CREATED:20210202T063149Z
LAST-MODIFIED:20210202T063205Z
UID:36602-1616751000-1616756400@crm.chiavic.com.au
SUMMARY:Managing Contested VCAT Disputes
DESCRIPTION:CHIA Vic and Moores have combined to provide an invaluable opportunity for members to workshop challenging legal scenarios with a barrister and lawyer during this Managing Contested VCAT disputes session.   \nCommunity Housing Organisations are reporting an increase in tenants being represented at VCAT and as a result\, complex and costly legal arguments and procedures are arising. This 1.5 hour session\, led by Barrister Joel Silver and Lawyer Ellen Turner\, has been developed to help community housing workers understand the technical and substantive arguments often put forward by tenants’ legal representatives. \nIt will also help participants to manage cases that involve significant preparation\, lengthy hearings\, decisions about evidence and/or cross examination of witnesses. \nParticipants are encouraged to provide anonymous details of past situations where the tenant having legal representation so real-life situations can be workshopped in this interactive session. \nThe session will assume attendees have an understanding of VCAT’s requirements and will focus on practical tips and case studies to assist Community Housing Organisations to manage these matters. \nTopics will include: \n\nHow to read the Residential Tenancies Act\nThe changing paradigm due to COVID\nKey legal cases\nImpact of the Charter of Human Rights and Responsibilities\nManaging the tenant profile\nWhen to “pull the trigger” and commence proceedings\nPractical tips to prepare your best case for VCAT\nHow to deal with requests for adjournments\nCase studies/scenarios to present your best case\n\nThe seminar is aimed at  \n\nTenancy workers who are on the “front lines” and may be involved in the preparation of VCAT proceedings and/or attending as witnesses at VCAT.\nExperienced housing workers who will run the matter at VCAT.\nManagers who determine when legal action is appropriate to manage the tenancy dispute.
URL:https://crm.chiavic.com.au/event/managing-contested-vcat-disputes-2/
LOCATION:Online: details will be forwarded to registrants\, Online Zoom\, Australia
ATTACH;FMTTYPE=image/jpeg:https://crm.chiavic.com.au/wp-content/uploads/2020/06/VCAT.jpg
ORGANIZER;CN="Holly%20Mullaney":MAILTO:holly.mullaney@chiavic.com.au
END:VEVENT
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