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January 2020

Introduction to OH&S in Community Housing

22 January @ 9:30 am - 12:30 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$230 – $250

No one wants to, or should, get hurt at work! Community Housing organisations and staff want to provide workers, and contractors, with a safe work environment. Practical systems and procedures will not only reduce the chance of someone getting hurt but also assist in developing steps to manage organisational risk. This course will assist attendees to; Understand the OH&S environment in community housing. Attendees will learnt to; utilise Safe Works Method Statements (SWMS) to identify and document risk and hazards…

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Managing Performance Workshop

28 January @ 9:30 am - 1:00 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$250 – $300

Overview We all want to bring out the best in our people. We will show you the best way to do this through creating expectations and providing regular feedback. We will look at what to do when this isn’t enough and the steps you can take to get things back on track. What is in this workshop? Consider the tools for managing performance, including: Setting performance standards and objectives. Ensuring performance standards are met. Conducting performance reviews. Giving and receiving…

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Introduction to Residential Tenancies Act

31 January @ 9:30 am - 4:30 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$310 – $330

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for: New housing workers Experienced housing workers that need to know more about the RTA Experienced housing workers or managers who are new to the community sector Managers who need to incorporate RTA…

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February 2020

Get more out of Chintaro

3 February @ 12:00 am
1/128 Exhibition Street
Melbourne, Victoria 3000 Australia

Chintaro exists to enable you to get on with the important stuff. Do you currently use Chintaro but feel there is a lot more you could be getting from it? Are there some things in Chintaro that you don't understand? Then come to a Chintaro Training Day designed especially for you! At this highly interactive, half day workshop you will come away knowing how to: Complete a Rent Review in Chintaro from start to finish Schedule Inspections using PIM Export…

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Gaining entry to rented premises

11 February @ 9:30 am - 12:30 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$200 – $230

When managing properties, housing workers need to gain entry to the rented premises on occasions. This may be for the purposes of maintenance, to check on reports that the tenant has breached their lease or the Residential Tenancies Act (RTA), or to conduct a routine inspection. Tenants have a right to quiet enjoyment of their premises and the RTA sets out the way an inspection must be notified and conducted. It is important that housing workers know how to do…

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Get more out of Chintaro

26 February @ 9:30 am - 12:00 pm
VCOSS, Level 8, 128 Exhibition st Melbourne, 8/128 Exhibition Street
Melbourne, Victoria 3000 Australia
+ Google Map
$100

Chintaro exists to enable you to get on with the important stuff. Do you currently use Chintaro but feel there is a lot more you could be getting from it? Are there some things in Chintaro that you don't understand? Then come to a Chintaro Training Day designed especially for you! At this highly interactive, half day workshop you will come away knowing how to: Complete a Rent Review in Chintaro from start to finish Schedule Inspections using PIM Export…

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Management in Rooming Houses

28 February @ 9:30 am - 1:00 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$220 – $230

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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March 2020

Handle with Care ™ – Staff Safety and Defusing Situations where Individuals may be Aggressive

3 March @ 9:30 am - 1:00 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$230 – $250

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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Maximising Income – Get off the down escalator and ride the lift to improved performance

10 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$290 – $300

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. This workshop asks two valuable questions: Are we using the most effective means possible to encourage our tenants to engage with us? Are we using the most cost-effective means possible to increase…

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Managing Complex Cases for Housing Workers

11 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Online Zoom Australia + Google Map
$300 – $330

This one day training will be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At the end of the training the participants will: Have a more developed understanding of the factors that contribute to the complexity of cases. Understand the need for a detailed assessment of the individual and the need for clear, specific agreed upon goals between all parties working with the client. Be…

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