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January 2021

High Performing Teams

20 January @ 9:30 am - 3:00 pm
$300 – $320

Teams are made up of individuals with different personalities, attitudes, skills and ambitions. Successful teamwork begins with having a common vision, goals and objectives. This workshop will give participants the knowledge and skills required to work effectively with their teams, nurturing talent, driving success and ensuring they are better able to meet organisational challenges and goals. The workshop will address: The factors that determine a high performing team Stages of team development Team roles Exploring your leadership style Adapting your…

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Rent Setting in Community Housing

29 January @ 10:00 am - 1:00 pm
$250 – $270

Rent setting in community housing can be a complicated matter because of the variety of programs and funding sources and the need for rent levels to meet the requirements of DHHS, the Housing Registrar, the Residential Tenancies Act and the Australian Taxation Office. This is further complicated by the need for rents to include Commonwealth Rent Assistance at a level where the tenant’s rental expenses emulate those in public housing. Further complexity arises when there are additional property costs for…

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February 2021

Introduction to change management

2 February @ 9:30 am - 12:30 pm
$230 – $250

Overview The pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the change management process and how this sits with project management is essential for every Manager and project implementer to know. What is in this workshop? What is change Management and why? Change and the Individual Change Management on Projects Change Management for Organisations The benefits of Change Management The…

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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

9 February @ 9:30 am - 12:30 pm
$250 – $270

This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive. Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations. The course will cover: Minimising risk Legal Issues Guidelines for Managing Difficult Behaviour Responding to Individuals According to their Different Anger Triggers Communication Skills and Strategies for Defusing Situations where Individuals may be Aggressive Facilitator The training will be…

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Complaints Management in Community Housing

9 February @ 9:30 am - 12:30 pm
$250 – $270

Complaints received by an organisation about the service they provide can be confronting and challenging. However, complaints also provide a valuable opportunity for organisations and workers to identify issues and improve service quality. Designed in consultation with the Victorian Housing Registrar, this session will give housing and tenancy workers the skills required to respond to complainants and resolve complaints successfully, from the perspective of the complainant as well as the organisation. The course will cover: Effective complaints management processes Receiving,…

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The Incidental Counsellor Course

10 February @ 10:30 am - 3:30 pm
$300 – $320

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation? In this highly interactive one-day course, you will learn to Define the role of Incidental Counsellor Identify a range of basic counselling…

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Hoarding and Living in Squalor (via Zoom)

11 February @ 9:30 am - 1:00 pm
$250 – $270

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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Tenants and Neighbours – How to get along

22 February @ 1:00 pm - 4:00 pm
$230 – $250

Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation?  What on earth can you do? This training program, created by Goodhardt Consulting, tackles this scenario by looking at: the nature of conflict and the perspective of each side how conflict escalates, and what can prevent this listening skills and techniques and knowing when to use them questioning techniques to probe for underlying interests techniques for turning conflict…

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An introduction to customer journey mapping

25 February @ 9:30 am - 12:30 pm
$270 – $300

Want to understand and improve the experience of being housed by your organisation? Mapping the customer journey is a powerful tool that many UK housing organisations use to understand the tenant experience so they can improve their services. CHIA Vic is running an online training session on Customer Journey Mapping by Richard Walker from the UK’s Housing Quality Network. The session is for housing staff and managers who are keen to take a tenant-centred service approach to service delivery. Richard…

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March 2021

An Introduction to Project Management

2 March @ 10:00 am - 12:30 pm
$250 – $270

Overview We often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. What is in this workshop? What is Project Management and why? A Project Management Structure Project Management Elements Business Case Organisation…

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