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November 2020

VCAT Forum for Experienced Tenancy Workers

02/11/2020 @ 9:30 am - 11:30 am
Free

Due to popular demand, this forum is being run for a second time for people who were not able to attend the first forum. There have recently been significant changes to the RTA and the way VCAT hearings are being run, and this forum is being held to support information sharing and practice improvement within the community housing sector through a facilitated discussion of VCAT related issues and solutions. Who should attend: Housing workers and managers with recent experience in…

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Tenants and Neighbours – How to get along

09/11/2020 @ 10:00 am - 1:00 pm
$250 – $270

Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation?  What on earth can you do? This training program, created by Goodhardt Consulting, tackles this scenario by looking at: the nature of conflict and the perspective of each side how conflict escalates, and what can prevent this listening skills and techniques and knowing when to use them questioning techniques to probe for underlying interests techniques for turning conflict…

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Measuring the impact of safe, secure and affordable housing

10/11/2020 @ 9:30 am - 12:30 pm
$270 – $300

Positively impacting the lives of tenants is at the core of what we do. Yet we often struggle to measure and communicate this impact in a way that demonstrates the true value of community housing. Join your community housing peers for this 3-hour session on practical skills and tools to immediately put into practice impact measurement and management in your organisation. It is tailored to the needs of community housing organisations seeking to use the CHIA Vic Social Outcomes Framework.…

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An Introduction to Project Management

12/11/2020 @ 10:00 am - 12:30 pm
$250 – $270

Overview We often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. What is in this workshop? What is Project Management and why? A Project Management Structure Project Management Elements Business Case Organisation…

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Thinking about growth: Designing and Maintaining Social Housing

12/11/2020 @ 1:00 pm - 2:00 pm
Free

Our next session of Thinking About Growth will feature Common Equity’s Manager of Asset Management, Meg George, and Rhonan O’Brien, Managing Principal of design firm MODE, and will look at ways to think strategically about the ways you design and maintain social housing properties. Meg will speak about how Common Equity take a strategic approach to asset management, and highlight ways that their methods could be applied to other community housing organisations. With almost 35 years’ of experience across project…

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Managing Contested VCAT Disputes

18/11/2020 @ 9:30 am - 11:00 am
$250 – $270

CHIA Vic and Moores have combined to provide an invaluable opportunity for members to workshop challenging legal scenarios with a barrister and lawyer during this Managing Contested VCAT disputes session.  Community Housing Organisations are reporting an increase in tenants being represented at VCAT and as a result, complex and costly legal arguments and procedures are arising. This 1.5 hour session, led by Barrister Joel Silver and Lawyer Ellen Turner, has been developed to help community housing workers understand the technical…

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Making VHR allocations – refresher training

18/11/2020 @ 10:00 am - 11:00 am
Free

Join CHIA Vic and the DHHS Victorian Housing Register team for a practical session on how to make allocations in the VHR. This session is designed to build upon the initial 2 day training. It will provide a refresher for anyone who has not made an allocation recently, or would like some tips and tricks on how best to record an allocation in the VHR. This session is appropriate for managers or staff who are making allocations in the VHR.…

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From Doing to Managing – making the transition

19/11/2020 @ 10:00 am - 12:30 pm
$250 – $270

To be a great Manager you will need to learn a whole lot of new skills and take on many new personas. This workshop is designed to give you some insight and tips for developing these skills in an interactive and supportive environment. What is in this workshop? Understanding the management role Understanding Team Dynamics Motivating your team Your role as a coach Challenging Management Situations What will attendees get out of this workshop? Attendees will gain an introduction into…

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Crafting Effective Records and File Notes

24/11/2020 @ 1:30 pm - 4:00 pm
$250 – $270

Recording case notes can feel like an unnecessary layer of bureaucracy that takes time away from seeing other service users. Keeping accurate, up-to-date records is a key task.  Quite simply, it matters to the people who use our services that we make good records. This workshop will explore The reasons we need to keep file notes and records The different types of records we keep Common mistakes when keeping file notes and records and how to avoid them How to…

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CHIA Vic 2020 AGM

26/11/2020 @ 1:30 pm - 3:00 pm
Free
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