Want to understand and improve the experience of being housed by your organisation? Mapping the customer journey is a powerful tool that many UK housing organisations use to understand the tenant experience so they can improve their services.
CHIA Vic is running an online training session on Customer Journey Mapping by Richard Walker from the UK’s Housing Quality Network. The session is for housing staff and managers who are keen to take a tenant-centred service approach to service delivery. Richard successfully developed complaints services and resolved ongoing issues for housing services.
This three-hour interactive session will introduce the mapping framework and the insights it can provide, including examples of how it can be used in the housing sector.
The practical session will take you through the development of a map how to use make your services more streamlined, efficient and effective, resolve persistent complaints and better target your limited budget.