In our roles we interact with people every day and it is these interactions that can help to determine whether we have a good or a bad day. Sometimes it feels like these interactions are beyond our control. However, that’s not true. In this interactive workshop you will learn and practice strategies to improve your customer service, the quality of your interactions and have a better day!
What is in this workshop?
o From Client to Customer
o What is Customer Service
o Who are our Customers
o What are our Customer needs
o Develop a Customer friendly approach
o How we communicate makes a difference
o Diffusing the angry customer
What will attendees get out of this workshop?
Attendees will gain the knowledge and skills to:
- Identify who are our customers and what are their needs;
- Apply strategies to increase effective communication;
- Demonstrate a customer friendly approach.
Who should attend?
- New housing workers or experienced workers in need of a “pick me up” in working with tenants.