Conflict is inevitable. And it’s not always a bad thing. In this interactive and practical session you will learn strategies and tools for the best ways to manage conflict and to not avoid it!
What is in this workshop?
- What is conflict?
- Styles of conflict resolution
- Simple conflict resolution process
- Practical exercises
What will attendees get out of this workshop?
Attendees will gain the knowledge and skills to:
- Identify the different types of conflict
- Determine the root cause of conflict
- Identify and implement appropriate strategies and processes for dealing with conflict
- Demonstrate professionalism in the management of conflict
Who should attend?
Managers, Supervisors and other professionals responsible for managing conflict in the workplace.