Neighbour nuisance can seriously damage the quality of life of vulnerable people through the fear of crime and the long-term effects of victimisation. Quick and effective intervention in neighbour nuisance cases can stop problems from escalating, improve relations between landlord and tenants and help safeguard a landlord’s reputation.
The ability to successfully address neighbour nuisance complaints requires an awareness of what constitutes neighbour nuisance, how different forms of neighbour nuisance are defined and the impact that neighbour nuisance can have on the lives of people affected by it.
This workshop will provide delegates with knowledge to identify what constitutes neighbour nuisance, risk assess a case to protect vulnerable victims; and outline how to take a case management approach when managing anti-social behaviour cases to achieve successful outcomes.
At the end of this course delegates will have:
- Developed their knowledge about what constitutes neighbour nuisance
- Been provided with tools to risk assess victims
- Been able to identify when a victim is vulnerable
- Developed skills in recording neighbour nuisance incidents and building a case
- An understanding of how to manage expectations
- An appreciation of what action should be taken and when
The workshop would be suitable for:
- Frontline property managers
- Team Leaders
- Managers and those people involved in developing strategies and procedures for dealing with neighbour nuisance cases
Jo is an enthusiastic and motivational facilitator who utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.
Jo has forged a career in social housing over the last 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.
Jo’s experience includes the management of large scale stock transfer, developing strategies for maximising income and managing neighbour nuisance complaints and having worked for some of the largest social housing developers in the UK, she has a wealth of experience of creating strategies for the handover and management of new developments.