As a front line member of staff attempting to collect rent and recover rent arrears, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.
Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.
The workshop will address:
- The business drivers for maximising income collection
- The likely causes of rent arrears
- Financial inclusion and financial resilience
- The benefits of early intervention
- The importance of good communication
- Behavioural insights – Nudge Theory
- Making the decision to proceed to VCAT
- The factors to consider before requesting a warrant for possession
The workshop would be suitable for:
- Tenancy and property managers responsible for rent arrears recovery
- Team Leaders responsible for managing front line staff who recover rent debt
Jo Leckie is an enthusiastic and motivational facilitator who utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.
Jo has forged a career in social housing over the 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.
Jo’s experience includes the management of large scale stock transfer, developing strategies for maximising income and managing neighbour nuisance complaints and having worked for some of the largest social housing developers in the UK, she has a wealth of experience of creating strategies for the handover and management of new developments.