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Taking a tenant-focused service approach

14/11/1919 @ 1:30 pm - 4:30 pm

- $270 – $300

UK expert to run workshop on tenant engagement

The UK’s Housing Quality Network Deputy Chief Executive, Lydia Dlaboha, will run a workshop for CHIA Vic members on ways they can improve their engagement with tenants and take a tenant-focussed approach to service delivery.

Lydia will cover the range of ways in which organisations can connect with their end users, and how they can make these interactions meaningful and deliver positive outcomes.

The workshop will cover topics such as:

  • the value of tenant involvement
  • ways to build in tenant scrutiny (e.g. mystery shopping exercises)
  • how to use tenant feedback to improve your services.

This is a unique opportunity to learn from the UK’s experience.

Suitable for housing workers, managers, support workers and tenant advocates.

Lydia’s background is in housing management. She has worked extensively on a wide variety of performance improvement projects and currently oversees the HQN’s work in training and accrediting social housing providers across the UK. Lydia is working with CHIA, CHIA NSW and CHIA Vic on a project to revise the National Community Housing Standards and establish an accreditation system for Australian community housing providers.


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1:30 pm - 4:30 pm
$270 – $300


Holly Mullaney


CHIA Vic training room
Online Zoom Australia + Google Map