Problems are at the centre of our everyday lives. Whether you’re solving a problem for a client, supporting those who are having problems or discovering new problems to solve. The problems you face can be large or small, simple or complex. When you understand the steps required to solve a problem, you’ll be able to find solutions and reach consensus.
Learn how to analyse and solve day to day and work-related problems effectively with this fast paced, interactive and engaging on-line workshop.
The workshop takes a blended learning approach which provides fantastic added value:
- A 3-hour on-line workshop
- Join the workshop from any device, laptop, desktop, tablet or mobile phone
- A dedicated course portal containing self-study and downloadable materials
- Each delegate will be offered free 30 minutes post course individual telephone/video coaching which can be used to further personalise the learning and build confidence
This on-line workshop will cover:
- Defining the problem
- Root cause analysis
- Understanding thinking processes
- Defining risks
- Identifying solutions
- Communication skills
The workshop would be suitable for:
- Anyone needing to participate effectively in problem analysis and problem solving
Jo Leckie is an enthusiastic and motivational facilitator who utilises accelerated learning techniques to deliver lively, interactive and engaging workshops. She holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.
Jo has forged a career in social housing over the 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia. She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.
Jo’s experience includes the management of large scale stock transfer, developing strategies for maximising income and managing neighbour nuisance complaints and having worked for some of the largest social housing developers in the UK, she has a wealth of experience of creating strategies for the handover and management of new developments.