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Working with clients in community housing

23/04/1919 @ 9:30 am - 1:30 pm

- $230 – $250

A must for all new workers!

This half-day course provides an overview for new workers on everyday dealing with people who are tenants in the community housing sector.

It is aimed at ALL new workers in the sector. It looks at:

  • Responsibilities to tenants/ customers
  • Listening and communication practices
  • Problem-solving methods
  • Managing conflicts
  • Working with advocates
  • Setting expectations
  • Complaints
  • Cultural awareness
  • Use of interpreters
  • Arrears Management and why arrears happen

Who should attend?

New Workers in Community Housing and Homelessness Sector

This training can be completed as a single subject or as part of the CHIA Vic’s Induction Program, which is a must for all new workers.

Tickets

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Details

Date:
23/04/1919
Time:
9:30 am - 1:30 pm
Cost:
$230 – $250

Organiser

Holly Mullaney
Email:
holly.mullaney@chiavic.com.au

Venue

CHIA Vic training room
Online Zoom Australia + Google Map