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February 2020

Management in Rooming Houses

28 February @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$220 – $230

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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March 2020

Handle with Care ™ – Staff Safety and Defusing Situations where Individuals may be Aggressive

3 March @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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Maximising Income – Get off the down escalator and ride the lift to improved performance

10 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. This workshop asks two valuable questions: Are we using the most effective means possible to encourage our tenants to engage with us? Are we using the most cost-effective means possible to increase…

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Managing Complex Cases for Housing Workers

11 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330

This one day training will be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At the end of the training the participants will: Have a more developed understanding of the factors that contribute to the complexity of cases. Understand the need for a detailed assessment of the individual and the need for clear, specific agreed upon goals between all parties working with the client. Be…

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From Doing to Managing – making the transition

17 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

Overview To be a great Manager you will need to learn a whole lot of new skills and take on many new personas. This workshop is designed to give you some insight and tips for developing these skills in an interactive and supportive environment. What is in this workshop? Understanding the management role Understanding Team Dynamics Motivating your team Your role as a coach Challenging Management Situations What will attendees get out of this workshop? Attendees will gain an introduction…

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Presentation Skills and Public Speaking

30 March @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$250 – $260

It has been said that the brain starts working from the moment you are born and never stops, until you have to stand up and speak in public. Presentation and public speaking are not gifts.  They are skills.  Anyone can give a good presentation or speak in public to a professional standard.  Like most things, it just takes preparation and practice. This half day course gives an overview of the essential elements of building and delivering presentations and will teach…

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Managing Vicarious Trauma Training

31 March @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330

This one-day workshop, to be run by David Cherry*,  is for any staff who may be affected by the client’s accounts of distressing experiences to which they have been exposed or be affected by witnessing the impact on clients of these experiences. This could include staff working with the homeless, women and children escaping domestic violence; individuals with a psychiatric disorder and those who have been subject to torture. The training will cover: what is vicarious trauma; how and why…

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April 2020

The Care Economy and Why it’s Important to You

1 April @ 9:30 am - 11:00 am
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$200 – $220

Images of jobs and the economy are overwhelmed by pictures of hard hats, half built bridges and tunnels, and even freshly built submarines and naval vessels. Our imaginations are full of jobs “for the boys”. Yet the fastest growing part of the economy is the care economy that is dominated by women: jobs in health care and social assistance are now the largest industry segment, by a long way. And they are tipped to grow just as rapidly in the…

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Getting NDIS funding for tenancy supports

15 April @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
$240 – $250

This course aims to provide community housing workers with a better understanding of the types of supports that could be funded in an NDIS package and how to assist their tenants to get these supports included in their NDIS plan. The training will give an overview of the NDIS planning process before going into the detail of the types of tenancy-related supports that could be funded under the NDIS that are relevant to sustaining a tenancy and a discussion of the…

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My Inbox Sucks – A simple guide to achieving inbox zero

20 April @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$200 – $230

Are you suffering from inbox overwhelm? Do you receive too many emails? You spend too much time in your email and not enough time working on business-critical projects and what’s worse you keep missing important messages. If only you had a dollar for every time someone said, “Have you read my email” and you’re forced to admit you haven’t! This enthusiastic and practical workshop, packed full of hints, tips and ideas, is your opportunity to regain control of your inbox…

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Case Notes and Record Keeping Workshop

28 April @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

This half day workshop will be run by David Cherry who is a Clinical and Forensic Psychologist who has been working for 40 years.  David has provided training for staff in the homelessness sector for over 25 years. Aims: To provide the participants with information about their legal and professional obligations in regard to keeping case notes and records. To assist the participants to write case notes and records in a way that is both professional and efficient. Outline of…

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May 2020

Housing Aspirations Conference 2020

25 May - 26 May
Melbourne Convention Exhibition Centre, 1 Convention Centre Place, South Wharf
Melbourne, Victoria 3000 Australia
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$125 – $870

Early bird tickets for the combined CHIA National and CHIA Victoria 2020 housing conference to be held at the Melbourne Convention Exhibition Centre on May 25 and 26 are now available. Ticket prices include morning and afternoon tea, lunch and cocktail party on the Monday evening. See conference details.

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June 2020

Handle with Care ™ – Staff Safety and Defusing Situations where Individuals may be Aggressive

23 June @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
$250 – $270

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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