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October 2019

An Introduction to Project Management

October 23 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview We often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. What is in this workshop? What is Project Management and why? A Project Management Structure Project Management Elements Business Case Organisation…

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Human Rights Charter seminar for tenancy workers

October 28 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$210 – $230

Community Housing Organisations risk costly and time-consuming legal action unless they comply with the Charter of Human Rights and Responsibilities Act – and are able to demonstrate they are compliant. CHOs must ensure that their policies and procedures are up to scratch and that their staff are trained to take human rights into account when dealing with tenants.  This 1.5 hour first half of the seminar will take participants through the requirements of the Charter and how to follow best…

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Managing Conflict in Teams

October 29 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Conflict is inevitable. And it’s not always a bad thing. In this interactive and practical session you will learn strategies and tools for the best ways to manage conflict and to not avoid it! What is in this workshop? What is conflict? Styles of conflict resolution Simple conflict resolution process Practical exercises What will attendees get out of this workshop? Attendees will gain the knowledge and skills to: Identify the different types of conflict Determine the root cause of…

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November 2019

Management in Rooming Houses

November 6 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$220 – $230

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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Hoarding and Living in Squalor

November 11 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $280 10 tickets left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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Practical Workshop to Get Your Organisation Ready for New Accounting Standards – AASB 15, AASB 16 & AASB 1058

November 12 @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $300

AASB 15: Revenue from Contracts with Customers / AASB 1058: Income of Not-for-Profit Entities/ AASB 16: Leases Professional Accounting bodies have warned that AASB 15, together with AASB 16, represent the most significant change to financial reporting since the International Financial Reporting Standards (IFRS) adoption in Australia in 2005. The new requirements are expected to result in better matching of income and related expenses as income recognition will now be deferred when there is a performance obligation or any other…

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Taking a tenant-focused service approach

November 14 @ 1:30 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $300

Join CHIA Vic for a wide-ranging session on tenant involvement with Lydia Dlaboha, from the Housing Quality Network in the UK. The workshop will cover topics such as: the value of tenant involvement ways to build in tenant scrutiny (e.g. mystery shopping exercises) how to use tenant feedback to improve your services It will assist members to think through the range of ways in which they engage their customers, and how they can make these interactions meaningful and deliver positive…

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Mental Health First Aid (MHFA) Course

November 18 @ 9:30 am - November 19 @ 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$380 – $400 13 tickets left

Course format The standard Mental Health First Aid™ (MHFA) Australia is a 12 hour (4 modules, each 3 hours) course taught by accredited Mental Health First Aid instructors. It has been designed for adults helping adults. Course participants who successfully complete both days receive a copy of the standard MHFA Manual and a certificate of completion. The course will be delivered over two consecutive days at Community Housing Industry Association on Tuesday 9 and Wednesday 10 July 2018 About this…

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December 2019

The Incidental Counsellor Course

December 3 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$320 – $330 11 tickets left

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation?   In this highly interactive one-day course, you will learn to   Define the role of Incidental Counsellor Identify a range of…

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Introduction to Residential Tenancies Act

December 11 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320 22 tickets left

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for: New housing workers Experienced housing workers that need to know more about the RTA Experienced housing workers or managers who are new to the community sector Managers who need to incorporate RTA…

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