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July 2020

Preventing Debt and Recovering Arrears

8 July @ 1:00 pm - 4:00 pm
$220 – $250 4 tickets left

As a front line member of staff attempting to collect rent and recover rent arrears, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent. Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness. The workshop…

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Hoarding and Living in Squalor

10 July @ 9:30 am - 12:30 pm
$270 – $280 24 tickets left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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The six thinking hats – problem solving skills

14 July @ 1:00 pm - 4:00 pm
$230 – $250 7 tickets left

Problems are at the centre of our everyday lives.  Whether you’re solving a problem for a client, supporting those who are having problems or discovering new problems to solve.  The problems you face can be large or small, simple or complex.  When you understand the steps required to solve a problem, you’ll be able to find solutions and reach consensus. Learn how to analyse and solve day to day and work-related problems effectively with this fast paced, interactive and engaging…

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NDIS Specialist Disability Accommodation (SDA): What is it and what is happening?

14 July @ 1:00 pm - 2:30 pm
$180 – $200 9 tickets left

The National Disability Insurance Scheme (NDIS) is funding the largest growth of housing for people with disability in Australia’s history adding 10,000 new SDA places and beginning the redevelopment of the existing 17,000 SDA places.  This housing is being funded by a recurrent commercial subsidy in the open market bringing many new players to the table including private developers and investors. The seminar will cover the key elements of SDA and emerging trends including: Important definitions and documents Growth trends Development and…

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It’s a minefield! Having difficult conversations at a distance

16 July @ 1:00 pm - 4:00 pm
$220 – $250 14 tickets left

Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run high.  Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change.   Made more challenging whilst we are working remotely and social distancing. Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations…

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Handle with Care ™ – Staff Safety and Defusing Situations where Individuals may be Aggressive

17 July @ 9:30 am - 12:30 pm
$250 – $270 19 tickets left

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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Effective on-line performance appraisals

21 July @ 1:00 pm - 4:00 pm
$230 – $250 15 tickets left

Whilst the current environment is challenging our ability to meet in person, performance appraisals are an essential element of the performance management process and need to be completed in a timely way.  Although we’re currently unable to conduct appraisals in a physical space, it is still possible to hold an effective performance appraisal face to face online. The workshop takes a blended learning approach which provides fantastic added value: A 3-hour on-line workshop Join the workshop from any device, laptop,…

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Introduction to Community Housing

28 July @ 9:30 am - 1:30 pm
$250 – $270 Sold out

This one day course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community housing business model Regulation and…

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Getting the best out of Not For Profit Property

30 July @ 1:00 pm - 2:30 pm
$180 – $200 13 tickets left

As not for profit organisations navigate  a complex web of opportunities and challenges, many are reconsidering what property they own and how this property is used. The sessions will cover: Strategic roles of property Anchor sites Property as housing Property for services and activities Acquisition and disposal strategies Decision-making processes Joseph Connellan, a consultant with extensive property experience through his consulting firm MC Two Pty Ltd will present a framework for not for profit boards and management to begin the…

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Preparing and Presenting at VCAT by Phone and Zoom 

30 July @ 1:00 pm - 3:30 pm
$250 – $270 14 tickets left

The restrictions applied by the COVID-19 pandemic mean that all VCAT hearings will continue to be held over the phone and by Zoom, for at least the next few months. This two and a half-hour on-line workshop will help to ensure that you are properly prepared to present confidently and effectively at a phone or Zoom VCAT hearing.  Delivered using the Zoom platform, the workshop allows delegates to become familiar and more confident with using the software in a safe…

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August 2020

Understanding the big social housing picture

3 August @ 9:30 am - 12:00 pm
$250 – $270 Sold out

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This short course is about understanding the big picture. Why are housing…

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Case Notes and Record Keeping Workshop

4 August @ 9:30 am - 12:30 pm
$230 – $250 15 tickets left

Aims: To provide the participants with information about their legal and professional obligations in regard to keeping case notes and records. To assist the participants to write case notes and records in a way that is both professional and efficient.   Outline of the workshop: why it is necessary to keep case notes and records (this section includes a discussion of professional and legal obligations); different types of records; common mistakes when keeping case notes and records and how to…

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Introduction to RTA

4 August @ 10:00 am - 1:00 pm
$230 – $250 4 tickets left

The Residential Tenancies Act (RTA) is the most important legislative framework for the community housing sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This course introduces delegates to the Residential Tenancies Act as it currently stands. It alerts participants to the changes arising from the Residential Tenancies Amendment Act 2018 and gives clarity around the changes in place as a result…

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Discipline & Grievance (6 + 7 August 2020 – ATTEND BOTH DAYS)

6 August @ 10:00 am - 11:30 am
$250 – $270 16 tickets left

Overview We all know that people problems in the workplace can be really damaging for employee morale, impact on company reputation, financially costly for the business and take up precious time and energy that could be better spent elsewhere. It’s essential that disciplinary matters and grievances are dealt with in a fair, consistent and legal manner, in accordance with policy, procedure, best practice and legislative provisions. What is in this workshop? Designed to help you ensure you have a fair…

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The Incidental Counsellor Course

10 August @ 11:00 am - 3:30 pm
$320 – $330 8 tickets left

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation? In this highly interactive one-day course, you will learn to Define the role of Incidental Counsellor Identify a range of basic counselling…

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Preparing and Presenting at VCAT by Phone and Zoom 

12 August @ 1:00 pm - 3:30 pm
$250 – $270 8 tickets left

The restrictions applied by the COVID-19 pandemic mean that all VCAT hearings will continue to be held over the phone and by Zoom for longer hearings, for at least the next few months. This two and a half-hour on-line workshop will help to ensure that you are properly prepared to present confidently and effectively at a phone or Zoom VCAT hearing.  Delivered using the Zoom platform, the workshop allows delegates to become familiar and more confident with using the software…

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The Care Economy and Why it’s Important to You

17 August @ 9:30 am - 11:00 am
$200 – $220

Images of jobs and the economy are overwhelmed by pictures of hard hats, half built bridges and tunnels, and even freshly built submarines and naval vessels. Our imaginations are full of jobs “for the boys”. Yet the fastest growing part of the economy is the care economy that is dominated by women: jobs in health care and social assistance are now the largest industry segment, by a long way. And they are tipped to grow just as rapidly in the…

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Management in Rooming Houses for Beginners

18 August @ 9:30 am - 1:00 pm
$220 – $264

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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An Introduction to Project Management (both days 20 and 21 August from 10-11:30 AM)

20 August @ 10:00 am - 11:30 am
$250 – $270 15 tickets left

Overview We often have great ideas that we want to bring into the organisation that will change the way it operates or the services it provides. We bring about these changes to business as usual through projects. In order for a project to be successful it needs to be managed. This course will provide an overview on project management. What is in this workshop? What is Project Management and why? A Project Management Structure Project Management Elements Business Case Organisation…

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Managing Vicarious Trauma

24 August @ 10:00 am - 1:00 pm
$250 – $270 15 tickets left

This training will be run online via Zoom and it covers: Vicarious Trauma and Its Impact  Preparing for Difficult Situations  (this section has material on protecting against burnout) Possible Reactions to Being Involved in a Difficult Situation Looking After Yourself After a Difficult Situation When to Get Professional Support The Difference Between Emotional Support and Counselling Looking After Others After a Difficult Situation The Suicidal Individual Supporting a Colleague who may have Mental Health Concerns ** we will email you…

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Introduction to Community Housing

25 August @ 9:30 am - 1:30 pm
$275 – $297 13 tickets left

This course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community housing business model Regulation and funding by…

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Having money conversations with tenants

25 August @ 1:30 pm - 4:00 pm
$275 – $297

Talking about money with tenants is a skill.   According to research, 50% of adults believe that sharing personal money matters is taboo.  When you factor that statistic into the landlord/tenant relationship, it is easy to see why it can be so difficult to encourage tenants to be honest about their finances. Feeling confident to have those difficult money conversations is an essential component of your work as housing practitioners.  The ability to talk about money will enable you to work…

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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

26 August @ 9:30 am - 12:30 pm
$250 – $270 20 tickets left

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

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