CHIA Vic training room

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for: New housing workers Experienced housing workers that need to know more about the RTA Experienced housing workers or managers who are new to the community sector Managers who need to incorporate RTA…

When managing properties, housing workers need to gain entry to the rented premises on occasions. This may be for the purposes of maintenance, to check on reports that the tenant has breached their lease or the Residential Tenancies Act (RTA), or to conduct a routine inspection. Tenants have a right to quiet enjoyment of their premises and the RTA sets out the way an inspection must be notified and conducted. It is important that housing workers know how to do…

The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT).  This course will give participants the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: Completing Consumer Affairs Notices correctly Correct service of Notices Legal options for dealing with various tenancy issues…

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

Aims To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations of…

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017. Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions. This workshop asks two valuable questions: Are we using the most effective means possible to encourage our tenants to engage with us? Are we using the most cost-effective means possible to increase…

This one day training would be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At the end of the training the participants will: Have a more developed understanding of the factors that contribute to the complexity of cases. Understand the need for a detailed assessment of the individual and the need for clear, specific agreed upon goals between all parties working with the client. Be…

Overview To be a great Manager you will need to learn a whole lot of new skills and take on many new personas. This workshop is designed to give you some insight and tips for developing these skills in an interactive and supportive environment. What is in this workshop? Understanding the management role Understanding Team Dynamics Motivating your team Your role as a coach Challenging Management Situations What will attendees get out of this workshop? Attendees will gain an introduction…

This one-day workshop is for any staff who may be affected by the client’s accounts of distressing experiences to which they have been exposed or be affected by witnessing the impact on clients of these experiences. This could include staff working with the homeless, women and children escaping domestic violence; individuals with a psychiatric disorder and those who have been subject to torture. The training will cover: what is vicarious trauma; how and why it occurs; its possible effects and;…

Are you suffering from inbox overwhelm? Do you receive too many emails? You spend too much time in your email and not enough time working on business-critical projects and what’s worse you keep missing important messages. If only you had a dollar for every time someone said, “Have you read my email” and you’re forced to admit you haven’t! This enthusiastic and practical workshop, packed full of hints, tips and ideas, is your opportunity to regain control of your inbox…