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CHIA Vic training room

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Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia

July 2019

Customer service within a community context

July 23 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $280 18 tickets left

 Overview In our roles we interact with people every day and it is these interactions that can help to determine whether we have a good or a bad day. Sometimes it feels like these interactions are beyond our control. However, that’s not true. In this interactive workshop you will learn and practice strategies to improve your customer service, the quality of your interactions and have a better day! What is in this workshop? o   From Client to Customer o   What…

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Improving access to the NDIS for community housing tenants

July 23 @ 1:30 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45 – $50 15 tickets left

The first training course is focused on questions of access and eligibility for the NDIS. It provides an overview of the NDIS with regard to the initial application alongside practice guidance and examples. The course will give housing workers the ability to assess whether their tenants would be eligible for an NDIS package, and an understanding of the types of supports that might be funded by the NDIS. Participants will also discuss the role of the community housing worker in…

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August 2019

NDIS Quality and Safeguarding & Getting Ready for Self Assessment

August 6 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$100 5 tickets left

Member only event CHIA Vic has negotiated for Disability Services Consulting to run a once-off course designed to help community housing organisations prepare for the changes heralded by the NDIS Quality and Safeguarding Framework and the NDIS Commission. In this workshop, Senior Consultant Jessica Quilty will discuss the Commission’s functions and the implications for Specialist Disability Accommodation (SDA) providers including: registration requirements: code of conduct, worker screening, complaints and incidents, etc. interpreting the practice standards contained in Module 5 SDA…

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Building High Achieving Teams

August 7 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320 36 tickets left

Overview Anyone who genuinely believes in the purpose of their team, as well as in the team itself, can succeed as a team leader. Few team leaders step into the role with all the skills they need to manage and lead a team to success.  Rather, team leaders tend to develop their skills after they take on the role. One of the most important attributes of a team leader is a willingness to accept that they don’t need to know…

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Introduction to Asset Management

August 12 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250 20 tickets left

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This course provides an overview of the issues around asset management for…

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Understanding the policy context

August 14 @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250 34 tickets left

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This workshop provides a basic introduction to Australian housing policy as it…

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Getting NDIS funding for tenancy supports

August 15 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45 – $50 16 tickets left

This course aims to provide community housing workers with a better understanding of the types of supports that could be funded in an NDIS package and how to assist their tenants to get these supports included in their NDIS plan. The training will give an overview of the NDIS planning process before going into the detail of the types of tenancy-related supports that could be funded under the NDIS that are relevant to sustaining a tenancy and a discussion of the…

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Introduction to Community Housing

August 26 @ 9:30 am - 3:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This one day course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: Understanding the big housing picture The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community…

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Tackling tricky situations at work 

August 27 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview In the workplace we all need to deal with things at some point that we really don’t want to! We have to raise issues that are important to us and have those uncomfortable discussions. Wouldn’t it be great if we could be confident in our ability to do this? This workshop is designed to give you the skills and the opportunity to practice those skills in a supportive environment. So you never have to walk away wishing you had…

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September 2019

Professional Boundaries

September 2 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Throughout our careers we will all be faced at some time with an ethical dilemma. For those working in a community setting these dilemmas are often quite personal and at times it can be difficult to ascertain when our professional boundaries are crossed. This session will help you to set your boundaries and stay within them. What is in this workshop? o   Understanding how your own values influence your work o   Defining your professional boundaries o   Understanding the implications…

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Recruiting the right people for your team 

September 3 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Your people are the face of your business. Good people can help you lift your business to the next level.  But sometimes they are the stuff that keep you awake at night. By putting time and effort into finding the right people, you will improve your chances of having a top performing team and avoiding costly and painful mistakes. In this session we will provide you with a simple framework and strategies for getting the best in the business…

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The Art of Effective Communication

September 11 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Effective communication is about more than simply an exchange of information. There’s the ability to understand the intent and emotions involved, being able to clearly convey a message and to listen in way that ensures the full meaning is received and that people feel heard and understood. All too often, when we try to communicate with others something goes astray. This is when misunderstandings, frustration and conflict can occur, causing problems in our working relationships (and beyond!). This interactive…

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Managing Vicarious Trauma Training

September 17 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330 21 tickets left

This one-day workshop is for any staff who may be affected by the client’s accounts of distressing experiences to which they have been exposed or be affected by witnessing the impact on clients of these experiences. This could include staff working with the homeless, women and children escaping domestic violence; individuals with a psychiatric disorder and those who have been subject to torture. The training will cover: what is vicarious trauma; how and why it occurs; its possible effects and;…

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October 2019

Introduction to change management

October 8 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview The pace of today’s world moves ever so quickly. To survive and thrive the organisations who succeed are those who best adapt to our changing landscape. An understanding of the change management process and how this sits with project management is essential for every Manager and project implementer to know. What is in this workshop? What is change Management and why? Change and the Individual Change Management on Projects Change Management for Organisations The benefits of Change Management The…

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November 2019

Hoarding and Living in Squalor

November 11 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $280 20 tickets left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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Mental Health First Aid (MHFA) Course

November 18 @ 9:30 am - November 19 @ 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$380 – $400 18 tickets left

Course format The standard Mental Health First Aid™ (MHFA) Australia is a 12 hour (4 modules, each 3 hours) course taught by accredited Mental Health First Aid instructors. It has been designed for adults helping adults. Course participants who successfully complete both days receive a copy of the standard MHFA Manual and a certificate of completion. The course will be delivered over two consecutive days at Community Housing Industry Association on Tuesday 9 and Wednesday 10 July 2018 About this…

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December 2019

The Incidental Counsellor Course

December 3 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$320 – $330 18 tickets left

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation?   In this highly interactive one-day course, you will learn to   Define the role of Incidental Counsellor Identify a range of…

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