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CHIA Vic training room

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Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia

February 2019

Rent Arrears Recovery

February 5 @ 9:30 am - 4:00 pm
|Recurring Event (See all)

One event on 20/05/1919 at 9:30 am

CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.

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Residential Tenancies Act

February 6 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work.

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Privacy – key developments and issues for community housing

February 11 @ 9:30 am - 11:00 am
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$200 – $220

Does your organisation know what it must do in the event of a data breach, such as sending an email to the wrong person or inadvertently publishing an internal document with sensitive information on its website? From February 2018, most community housing organisations have been required to comply with new privacy requirements in the event of a data breach under the Notifiable Data Breaches (NDB) scheme. Under the NDB, organisations must notify individuals whose personal information is involved in a…

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Review of the National Regulatory System for Community Housing – Members’ Forum

February 13 @ 10:00 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

In December a discussion paper for consultation on the NRSCH review was released. It called for submissions on the operation of the scheme and how it could be improved, and CHIA Vic needs your input. While Victoria is not part of the NRSCH we certainly have an interest in it as we might become part of the NRS in the future. In order to assist members to understand the NRSCH and how it is different from the Victorian Regulatory System CHIA…

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Preparing for VCAT

February 20 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This is part of CHIA Vic's Induction Program The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT). Participants will learn the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: • Completing Consumer Affairs Notices correctly • Correct service of Notices…

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Improving NDIS access for community housing tenants

February 21 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45.45 – $49.50

The "NDIS Access and Eligibility" training aims to provide community housing workers with a better understanding of the eligibility and access requirements of the NDIS. The training provides an overview of the NDIS with regard to the initial application alongside practice guidance and examples. It is designed to give housing workers the ability to assess whether their tenants would be eligible for an NDIS package, and an understanding of the types of supports that might be funded by the NDIS.…

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Regulation for Boards

February 25 @ 4:30 pm - 6:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$180 – $200

This forum is one of CHIA Vic targeted sessions specifically designed for Community Housing Board Members What do you know about the Victorian Regulatory Scheme and your responsibilities as a board member of a community housing organization? As a key member of the governance team of your organisation, this practical forum will give you an understanding of the regulatory regime under the Housing Act 1983 (the Housing Act) and the role and functions of the Housing Registrar. As a board…

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March 2019

Energy upgrade financing for community housing – exploring the funding options

March 1 @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

Following a successful workshop exploring the barriers to implementing energy efficiency upgrades, CHIA Vic, BOOM! and Impact Investment Group are holding a second workshop to discuss funding options.

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Management in Rooming Houses

March 13 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$200 – $220

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.  They are governed by different provisions within the Residential Tenancies Act (RTA) and they often house people with a wide variety of issues at very close quarters with shared facilities. This course will give new rooming house workers an understanding of how rooming houses work, both legally and practically, and take them through many aspects of their job role. Topics…

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Understanding the development industry – what do you need to know as a board member?

March 13 @ 4:30 pm - 6:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$180 – $200

This forum is one of CHIA Vic targeted sessions specifically designed for Community Housing Board Members What do you know about the Development Industry, the drivers behind the partnering arrangements with community housing organisations and your obligations? With many community housing organisations considering undertaking developments through new funding streams such as the Social Housing Growth Fund, board members need to understand the potential risks to their organisations. As a key member of the governance team of your organisation, this practical…

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RTA refresher forum for experienced tenancy workers

March 22 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. CHIA Vic annually provides tenancy staff with a refresher forum on the RTA covering a number of issues that experienced tenancy workers in member organisations would like discussed. Topics will include: • Latest VCAT News • Residential Tenancies Act Review • Presenting your case at VCAT • Human Rights Charter considerations • 120—day notices Other topics of your choice. Topics at recent forums have…

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April 2019

Masterclass: affordable housing property developments

April 1 @ 10:00 am - 2:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$320 – $370

CHIA and CHIA Vic have combined forces to bring international housing expert Derek Ballantyne back from Canada to deliver a masterclass for community housing organisations on how to finance affordable housing developments. Derek was a hit at CHIA Vic’s Brave New World of Community Housing conference last year, where we benefited from his extensive experience in the development and management of housing, as well financial models for housing and operations and innovative approaches to attract new sources of capital to…

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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

April 3 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Aims   To give the participants an understanding of the emotion of anger in human interaction. To teach the participants strategies for minimising the risk to themselves and others from angry individuals. To encourage the participants to be flexible in their response to individuals who may be angry or threatening. To teach the participants practical, simple strategies for managing their own anger in situations of threat. To broaden the range of strategies that may be employed by individuals in situations…

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Member forum on online policies

April 3 @ 3:00 pm - 5:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

By the beginning of April, CHIA Vic will have developed a range of key templates to assist members with compliance towards the Housing Registrar’s Guidance Note: Agency Publication of Online Policies.   CHIA Vic is setting this policy forum as an opportunity for our members to discuss the templates, share information, raise concerns and suggestions for next steps, and to provide us with feedback on how the project is progressing. We will also invite representatives from tenant advocacy organisations (TUV,…

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Social Media for Business

April 9 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$250 – $270

Social media is one of the biggest growth areas of online marketing. In short, it is technology that allows you to socialise for personal or business reasons, or any other purposes you may wish, online. Aim Expand the reach of your business through the power of social media. This course includes the essentials of setting up an account, developing your brand identity, tools to access prospective customers and methods to keep your client base informed and excited. We will examine…

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Vital Human Rights Charter training for tenancy workers

April 10 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$210 – $230

Community Housing Organisations risk costly and time-consuming legal action unless they comply with the Charter for Human Rights and Responsibilities – and are able to demonstrate they are compliant. CHOs must ensure that their policies and procedures are up to scratch and that their staff are trained to take human rights into account when dealing with tenants.  This 3 hour course will take participants through the requirements of the Charter and how to follow model procedures, developed for the use…

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The Incidental Counsellor Course

April 15 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$320 – $330

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation? In this highly interactive one-day course, you will learn to Define the role of Incidental Counsellor Identify a range of basic counselling…

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Dealing with Contractors

April 17 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
$200 – $220

Dealing with contractors is often a major part of a housing worker’s day.  Most housing organizations now engage their own contractors, while THMs still get repairs done via the government contractors engaged by the Housing Call Centre (HCC) and DHHS Area Offices. Whichever way you run your maintenance, miscommunication can lead to repairs not being completed successfully or even the wrong job being done. This training aims to help housing workers to deal with: Developing relationships with contractors Making clear…

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Working with clients in community housing

April 23 @ 9:30 am - 1:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

A must for all new workers! This half-day course provides an overview for new workers on everyday dealing with people who are tenants in the community housing sector. It is aimed at ALL new workers in the sector. It looks at: Responsibilities to tenants/ customers Listening and communication practices Problem-solving methods Managing conflicts Working with advocates Setting expectations Complaints Cultural awareness Use of interpreters Arrears Management and why arrears happen Who should attend? New Workers in Community Housing and Homelessness Sector…

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May 2019

Understanding the big social housing picture

May 7 @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $270

This short course is about understanding the big picture. Why are housing problems in Australia so deep and entrenched, why is the social housing sector in Australia like it is; how is it different to other countries, why are housing problems in Australia so deep, and what are the contemporary debates about social housing management practices such as allocations, rent setting, and support services? And what is the relationship between housing and the welfare/income support system? The course is about…

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Managing stress and anxiety at work

May 8 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $310

Almost nine per cent of staff employed by CHIA Vic’s member organisations contact the confidential Employee Assistance Program for counselling assistance each year, with work being the cause of 47 per cent of calls for help. This workshop will give participants insights into how to manage stress and anxiety at work. It will cover practical techniques to manage stress and reduce anxiety, which will also improve participants productivity and overall job satisfaction. The workshop aims to not only provide education…

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Community Housing social outcomes framework – outcome validation workshop

May 9 @ 1:00 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

Come shape the Victorian social outcomes framework for community housing Funded by the Lord Mayor's Charitable Foundation and in collaboration with Think Impact, CHIA Vic is assisting the community housing sector to build their capacity to understand, identify and measure their social impact through facilitated workshops and a guided process for tenant engagement. This workshop is your opportunity to shape the selection of outcomes and indicators to develop a framework that meets the needs of the sector and reflects the…

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Preparing for VCAT Training

May 14 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
$290 – $300

This is part of the CHFV Induction Program – for more information go to https://crm.chiavic.com.au/wp-content/uploads/2019/01/Induction-program.pdf The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT).  This course will give participants the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: Completing Consumer…

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Post-election Members’ Meeting

May 22 @ 10:00 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

  CHIA Vic will host a members’ meeting four days after the election on Wednesday, May 22. CHIA national CEO Wendy Hayhurst will discuss the implications of the election result on the development of the community housing industry across the board. Our Chair, Roberta Buchanan, will present CHIA Vic’s new Strategic Plan, which will form the basis of our work in Victoria through to 2022. CEO Lesley Dredge will also highlight some of the key activities we have prioritised in…

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Cancelled – Owners’ Corporation Act

May 28 @ 9:30 am - 11:30 am
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Andrew Boer, Principal and head of Moores Property team will be presenting on Owners’ Corporations and the day-to-day issues that community housing organisations may deal with in regard to tenancy management. The course will cover: The Owners Corporation Act 2006 and why it was enacted Duties and powers of Owners Corporations Dealing with Owners Corporations Impact of Owners Corporation Act on tenants Behavioural issues in subdivided properties Property maintenance in subdivided properties Role of VCAT Who should attend? Tenancy…

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Getting NDIS funding for tenancy supports

May 30 @ 1:00 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45 – $50

This course aims to provide community housing workers with a better understanding of the types of supports that could be funded in an NDIS package and how to assist their tenants to get these supports included in their NDIS plan. The training will give an overview of the NDIS planning process before going into the detail of the types of tenancy-related supports that could be funded under the NDIS and a discussion of the language to use in writing a letter…

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June 2019

Introduction to Community Housing

June 3 @ 9:30 am - 3:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This one day course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: • Understanding the big housing picture • The Australian social housing system • Different forms of housing assistance • Rent setting methods in social housing • Allocation systems, problems and issues • The asset management challenge • How the sector is financed • Different housing programs:…

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Independent Contracting Workshop

June 4 @ 9:30 am - 11:30 am
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Skye Rose, Principal in Moores Lawyer’s Workplace Relations team, will be presenting on independent contracting issues outlined below that may affect your organisation. Dealing with Independent Contractors can be tricky at the best of times.  There are so many questions: Do you have a contract on foot? Are they really a contractor or are they an employee? What are their entitlements – did you know that you might need to be paying superannuation?  The course will cover: The law…

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Community Housing social outcomes framework – indicator selection workshop

June 6 @ 1:30 pm - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

Help finalise the Victorian social outcomes framework for community housing Funded by the Lord Mayor's Charitable Foundation and in collaboration with Think Impact, CHIA Vic is assisting the community housing sector to build their capacity to understand, identify and measure their social impact through facilitated workshops and a guided process for tenant engagement. This workshop is your opportunity to shape the selection of outcomes and indicators to develop a framework that meets the needs of the sector and reflects the experience…

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Supervision Training

June 11 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$250 – $270

Supervising staff is essential, but developing the skills to do it well can often be overlooked. This workshop will build the confidence and skill of your Management Team in delivering professional and effective supervision to adequately support staff to do their job and perform their role. Who is it for?  Team Leaders, Managers, CEOs and Practitioners who want the best from their staff Participants will gain an insight into: Processes for supervision and performance management Self awareness and emotional intelligence in…

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Managing Complex Cases for Housing Workers

June 17 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330

This one day training will be run in a highly interactive way with the participants encouraged to bring up individual cases while respecting the need for confidentiality. Learning Outcomes: At the end of the training the participants will:   Have a more developed understanding of the factors that contribute to the complexity of cases. Understand the need for a detailed assessment of the individual and the need for clear, specific agreed upon goals between all parties working with the client.…

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Case Notes and Record Keeping Workshop

June 18 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Aims: To provide the participants with information about their legal and professional obligations in regard to keeping case notes and records. To assist the participants to write case notes and records in a way that is both professional and efficient. Outline of the workshop: why it is necessary to keep case notes and records (this section includes a discussion of professional and legal obligations); different types of records; common mistakes when keeping case notes and records and how to avoid…

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The NDIS and your business – manager session

June 19 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free

The NDIS and You – Understanding the changing support landscape and where the NDIS fits into it Come work through the likely impacts of the NDIS on your business, how you can adapt your processes to work alongside the NDIS, and ways to make your business more disability-friendly. This session will assist managers and senior leaders in the community housing sector to understand the NDIS and the possibilities it offers for both tenants and community housing businesses. Topics covered will…

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Introduction to Residential Tenancies Act (RTA)

June 24 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320

This training can be completed as a single subject or as part of the CHIA Vic’s Induction Program, which is a must for all new workers – click here for more information.  The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for:…

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Energy upgrade financing for community housing – the funding options

June 25 @ 1:30 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free
Solar panels on roof

This project aims to identify ways for tenants and CHOs to work together to jointly fund energy efficiency upgrades.

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July 2019

Preparing for VCAT Training

July 8 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320

The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT).  This course will give participants the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: Completing Consumer Affairs Notices correctly Correct service of Notices Legal options for dealing with various tenancy issues…

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Mental Health First Aid (MHFA) Course

July 9 @ 9:30 am - July 10 @ 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
$380 – $400

Course format The standard Mental Health First Aid™ (MHFA) Australia is a 12 hour (4 modules, each 3 hours) course taught by accredited Mental Health First Aid instructors. It has been designed for adults helping adults. Course participants who successfully complete both days receive a copy of the standard MHFA Manual and a certificate of completion. The course will be delivered over two consecutive days at Community Housing Industry Association on Tuesday 9 and Wednesday 10 July 2018 About this…

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Customer service within a community context

July 23 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$270 – $280

 Overview In our roles we interact with people every day and it is these interactions that can help to determine whether we have a good or a bad day. Sometimes it feels like these interactions are beyond our control. However, that’s not true. In this interactive workshop you will learn and practice strategies to improve your customer service, the quality of your interactions and have a better day! What is in this workshop? o   From Client to Customer o   What…

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Improving access to the NDIS for community housing tenants

July 23 @ 1:30 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45 – $50

The first training course is focused on questions of access and eligibility for the NDIS. It provides an overview of the NDIS with regard to the initial application alongside practice guidance and examples. The course will give housing workers the ability to assess whether their tenants would be eligible for an NDIS package, and an understanding of the types of supports that might be funded by the NDIS. Participants will also discuss the role of the community housing worker in…

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August 2019

NDIS Quality and Safeguarding & Getting Ready for Self Assessment

August 6 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$100

Member only event CHIA Vic has negotiated for Disability Services Consulting to run a once-off course designed to help community housing organisations prepare for the changes heralded by the NDIS Quality and Safeguarding Framework and the NDIS Commission. In this workshop, Senior Consultant Jessica Quilty will discuss the Commission’s functions and the implications for Specialist Disability Accommodation (SDA) providers including: registration requirements: code of conduct, worker screening, complaints and incidents, etc. interpreting the practice standards contained in Module 5 SDA…

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Building High Achieving Teams

August 7 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320

Overview Anyone who genuinely believes in the purpose of their team, as well as in the team itself, can succeed as a team leader. Few team leaders step into the role with all the skills they need to manage and lead a team to success.  Rather, team leaders tend to develop their skills after they take on the role. One of the most important attributes of a team leader is a willingness to accept that they don’t need to know…

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Introduction to Asset Management

August 12 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This course provides an overview of the issues around asset management for…

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Understanding the policy context

August 14 @ 9:30 am - August 15 @ 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This workshop provides a basic introduction to Australian housing policy as it…

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Getting NDIS funding for tenancy supports

August 15 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$45 – $50

This course aims to provide community housing workers with a better understanding of the types of supports that could be funded in an NDIS package and how to assist their tenants to get these supports included in their NDIS plan. The training will give an overview of the NDIS planning process before going into the detail of the types of tenancy-related supports that could be funded under the NDIS that are relevant to sustaining a tenancy and a discussion of the…

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Introduction to OH&S in Community Housing

August 21 @ 9:00 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

No one wants to, or should, get hurt at work! Community Housing organisations and staff want to provide workers, and contractors, with a safe work environment. Practical systems and procedures will not only reduce the chance of someone getting hurt but also assist in developing steps to manage organisational risk. This course will assist attendees to; Understand the OH&S environment in community housing. Attendees will learnt to; utilise Safe Works Method Statements (SWMS) to identify and document risk and hazards…

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Introduction to Community Housing

August 26 @ 9:30 am - 3:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$290 – $300

This one day course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: Understanding the big housing picture The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community…

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September 2019

Approaches to growing social housing – what we can learn from Canada

September 10 @ 9:30 am - 12:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$253 – $275

This masterclass will look at creative ideas that have been used in the Canadian context to grow the stock of social housing, including how they leveraged or stretched the limited federal dollars available.

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The Art of Effective Communication

September 11 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Overview Effective communication is about more than simply an exchange of information. There’s the ability to understand the intent and emotions involved, being able to clearly convey a message and to listen in way that ensures the full meaning is received and that people feel heard and understood. All too often, when we try to communicate with others something goes astray. This is when misunderstandings, frustration and conflict can occur, causing problems in our working relationships (and beyond!). This interactive…

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Strategic approaches to energy efficiency upgrades

September 11 @ 2:00 pm - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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Free
Solar panels on roof

Join us for a forum on the lessons learned from the sector’s work installing energy efficiency upgrades to date and get ideas on what you should consider when looking at installing solar or other energy efficiency improvements on your properties. This session is designed to assist members in making informed decisions about implementing solar and other energy efficiency upgrades in their properties. It will also assist you in getting ready for future funding rounds. The session will include: a presentation…

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Tackling Hazards in Community Housing – asbestos, mould, drugs residues, pest control

September 16 @ 9:30 am - 12:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$230 – $250

Looking after community housing can be interesting and very rewarding ….although there can be hidden and lurking hazards – and not just the human occupants!! Come and hear information about some of the perils of managing property including: Asbestos Dust related hazards Mould; and Hazardous residues of illicit drug manufacturing The session will include speakers with significant experience in these hazards. This will be an opportunity to share your experiences and learnings as well.   Paul Ludowyk – Occupational Hygienist Environmental…

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Managing Vicarious Trauma Training

September 17 @ 9:30 am - 4:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $330

This one-day workshop is for any staff who may be affected by the client’s accounts of distressing experiences to which they have been exposed or be affected by witnessing the impact on clients of these experiences. This could include staff working with the homeless, women and children escaping domestic violence; individuals with a psychiatric disorder and those who have been subject to torture. The training will cover: what is vicarious trauma; how and why it occurs; its possible effects and;…

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Introduction to Residential Tenancies Act

September 20 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This training would be suitable for: New housing workers Experienced housing workers that need to know more about the RTA Experienced housing workers or managers who are new to the community sector Managers who need to incorporate RTA…

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October 2019

Preparing for VCAT Training

October 1 @ 9:30 am - 4:30 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$300 – $320

The full day course provides training and information on Consumer Affairs notices and appearing at the Victorian Civil and Administrative Tribunal (VCAT).  This course will give participants the skills and information needed to not only prepare for VCAT appearances, but also to ensure policies and procedures are observed properly and correctly in the lead up to any appearance. The training will deal with: Completing Consumer Affairs Notices correctly Correct service of Notices Legal options for dealing with various tenancy issues…

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Optimise your social media

October 14 @ 9:30 am - 1:00 pm
CHIA Vic training room, Level 1, 128 Exhibition Street
Melbourne, VIC 3000, AU Australia
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$80

Join our half day social media training session for best practice tips so you can optimise your social media activity and leverage platform features across Twitter, LinkedIn, Facebook, Instagram. We'll discuss content creation, how to set up a content schedule, and answer any questions you have about publishing. We'll host an open discussion at the end of the session. Please bring any questions or concerns you have about social media, or brief scenarios you would like to share that we…

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