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Online: details will be forwarded to registrants

Online Zoom Australia

This session will be held via the online conferencing application Zoom. If you have not used Zoom before, please watch this 1’42” explainer video prior to the session to avoid any technical issues.

September 2020

Why so little social housing? The politics of Australian housing policy

29 September @ 10:00 am - 12:00 pm
$200 – $220

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This workshop provides an understanding of the question ‘Why can’t social housing…

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October 2020

Community Housing Aboriginal Cultural Safety Framework implementation assistance

6 October @ 10:00 am - 12:30 pm
$270 9 tickets left

Recently Ministers Wynne and Williams launched the Framework in a virtual member’s meeting where a number of CHO CEOs committed their organisations to work towards having a culturally safe service and workplace. You can view the videos of the CEOs committing to the framework, an Aboriginal tenant and Aboriginal employee talking about the impact of dealing with a culturally-safe organisation, and report consultant Jenny Samms talking about the next steps on our website. CHIA Vic has partnered with the Victorian…

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Preventing Debt and Recovering Arrears

7 October @ 1:30 pm - 4:30 pm
$220 – $250 13 tickets left

As a front line member of staff attempting to collect rent and recover rent arrears, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent. Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness. The workshop…

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Introduction to Community Housing

13 October @ 9:30 am - 1:30 pm
$250 – $270 15 tickets left

This course provides an overview for new workers on the scope, role and operation of the community housing sector. It is aimed at ALL new workers in the sector. It looks at: The Australian social housing system Different forms of housing assistance Rent setting methods in social housing Allocation systems, problems and issues The asset management challenge How the sector is financed Different housing programs: crisis, transitional, rooming house, co-operatives, long-term The community housing business model Regulation and funding by…

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Preparing and Presenting at VCAT by Phone and Zoom

13 October @ 1:30 pm - 4:30 pm
$250 – $270 14 tickets left

The restrictions applied by the COVID-19 pandemic mean that all VCAT hearings will continue to be held over the phone and by Zoom for longer hearings, for at least the next few months. This two and a half-hour on-line workshop will help to ensure that you are properly prepared to present confidently and effectively at a phone or Zoom VCAT hearing.  Delivered using the Zoom platform, the workshop allows delegates to become familiar and more confident with using the software…

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Hoarding and Living in Squalor

14 October @ 10:00 am - 1:00 pm
$250 – $270 1 ticket left

Since the publication of DSM5® Hoarding Disorder has been classified as a diagnosable mental illness.  In some cases it can lead to situations where a person is living in squalor.  This behaviour causes problems that are of concern to wide range of organisations and services including housing services, community health agencies, environmental health agencies, the fire service, police, animal protection agencies and more. This course is designed to raise awareness of hoarding and squalor, and provide some practical guidance on…

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Mental Health Awareness

15 October @ 11:00 am - 3:00 pm
$300 – $320 15 tickets left

The Mental Health Awareness Course provides information and insight into the following areas of Mental Health. Prevalence and Impact of Mental Health Illness Depression Anxiety Disorders Helping a suicidal person Using SAFE as the model of Intervention Promoting your own Mental Health Responding to the current Covid-19 situation, the Mental Health Awareness Course provides an opportunity for learners to understand steps they can take to protect their own Mental Health. The course lasts for six hours, spread over two days. …

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Helping Others Grow and Change 19 and 26 Oct- Attend both days

19 October @ 9:30 am - 12:30 pm
$400 – $420 18 tickets left

This webinar is run as two, 3- hour sessions (19 and 26 Oct)  is for anyone who supervises or managers others including team leaders, supervisor and managers. The training will cover: guidelines for supporting staff who are working remotely; detailed guidelines on how to assist others to grow and change; the four purposes of supervision (to assist staff to do their job; to help staff learn; to support staff emotionally and; administration); the benefits of supervision;  the skills necessary to…

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Understanding the big social housing picture

20 October @ 1:00 pm - 3:00 pm
$250 – $270 16 tickets left

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government and is currently on the board of the CHIA Vic. This short course is about understanding the big picture. Why are housing…

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The Incidental Counsellor Course

21 October @ 10:30 am - 3:30 pm
$320 – $330 4 tickets left

Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation? In this highly interactive one-day course, you will learn to Define the role of Incidental Counsellor Identify a range of basic counselling…

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Rent Setting in Community Housing

26 October @ 10:00 am - 1:00 pm
$250 – $270 15 tickets left

Rent setting in community housing can be a complicated matter because of the variety of programs and funding sources and the need for rent levels to meet the requirements of DHHS, the Housing Registrar, the Residential Tenancies Act and the Australian Taxation Office. This is further complicated by the need for rents to include Commonwealth Rent Assistance at a level where the tenant’s rental expenses emulate those in public housing. Further complexity arises when there are additional property costs for…

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Difficulties with Gambling

26 October @ 10:00 am - 1:00 pm
$250 – $270 13 tickets left

Whilst many people enjoy an occasional flutter on the horses, or will put a coin in a pokie machine, for some, the habit becomes a serious problem that, in the words of DSM5 “disrupts personal, family and/or vocational pursuits.”  In other words, it can take over a person’s entire life. The Gambling course will include the following: How does Gambling get such a grip on people? Why does Australia have the highest rate of gambling in the world? What risks…

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Human Rights Charter seminar for tenancy workers

28 October @ 9:30 am - 12:30 pm
$250 – $270 3 tickets left

Community Housing Organisations risk costly and time-consuming legal action unless they comply with the Charter of Human Rights and Responsibilities Act – and are able to demonstrate they are compliant. CHOs must ensure that their policies and procedures are up to scratch and that their staff are trained to take human rights into account when dealing with tenants.  This 1,5 hour first half of the seminar will take participants through the requirements of the Charter and how to follow best…

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Introduction to Residential Tenancies Act

28 October @ 1:30 pm - 4:30 pm
$250 – $270 9 tickets left

The Residential Tenancies Act (RTA) is the most important legislative framework for the community housing sector. This course will give new housing and tenancy workers the basic skills and understanding of the RTA, and how to use it in their day-to-day work. This course introduces delegates to the Residential Tenancies Act as it currently stands. It alerts participants to the changes arising from the Residential Tenancies Amendment Act 2018 and gives clarity around the changes in place as a result…

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Mental Health First Aid Skills – Refresher

29 October @ 10:00 am - 4:00 pm
$230 – $250 15 tickets left

Refresh your mental health first aid skills to support friends, family members, colleagues and others. The Standard MHFA Refresher Course is a 4 hour course that allows people who have previously completed the Standard MHFA course to refresh their knowledge and skills. For people who are accredited MHFAiders, this course offers an opportunity to extend their accreditation for a further 3 years. This course will help you: Gain an understanding of the latest research in the mental health field Learn…

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November 2020

Measuring the impact of safe, secure and affordable housing

10 November @ 9:30 am - 12:30 pm
$270 – $300 12 tickets left

Positively impacting the lives of tenants is at the core of what we do. Yet we often struggle to measure and communicate this impact in a way that demonstrates the true value of community housing. Join your community housing peers for this 3-hour session on practical skills and tools to immediately put into practice impact measurement and management in your organisation. It is tailored to the needs of community housing organisations seeking to use the CHIA Vic Social Outcomes Framework.…

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High Performing Teams

26 November @ 10:30 am - 4:00 pm
$300 – $320 15 tickets left

Teams are made up of individuals with different personalities, attitudes, skills and ambitions. Successful teamwork begins with having a common vision, goals and objectives. This workshop will give participants the knowledge and skills required to work effectively with their teams, nurturing talent, driving success and ensuring they are better able to meet organisational challenges and goals. The workshop will address: The factors that determine a high performing team Stages of team development Team roles Exploring your leadership style Adapting your…

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December 2020

Having difficult conversations

2 December @ 9:30 am - 12:30 pm
$220 – $250 16 tickets left

Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run high.  Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change.   Made more challenging whilst we are working remotely and social distancing. Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations…

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